Grievance Redressal & Escalation Matrix

SEBI Registered Research Analyst — Registration No. INH000025984

📊 Escalation Matrix

The below mentioned details would facilitate the complainants to approach the concerned Research Analyst before filing complaint to SEBI.

Level	Designation	Contact Person	Office Address	Contact No.	Email ID	Working Hours
Level 1	Customer Care	Rashmith	Door no 6-62(3b)Kamakshi Complex, Hebri Tq Udupi - 576112	9483090144	contact@rashmithshetty.in	10:00 AM - 5:00 PM
Level 2	Head of Customer Care	Rashmith	Door no 6-62(3b)Kamakshi Complex, Hebri Tq Udupi - 576112	9483090144	contact@rashmithshetty.in	10:00 AM - 5:00 PM
Level 3	Compliance Officer	Rashmith	Door no 6-62(3b)Kamakshi Complex, Hebri Tq Udupi - 576112	9483090144	contact@rashmithshetty.in	10:00 AM - 5:00 PM
Level 4	CEO	Rashmith	Door no 6-62(3b)Kamakshi Complex, Hebri Tq Udupi - 576112	9483090144	contact@rashmithshetty.in	10:00 AM - 5:00 PM
Level 5	Principal Officer	Rashmith	Door no 6-62(3b)Kamakshi Complex, Hebri Tq Udupi - 576112	9483090144	contact@rashmithshetty.in	10:00 AM - 5:00 PM

⏱️ Resolution Timeline

We aim to resolve all grievances within 7 working days from the date of receipt.

📈 Escalation Process

If your grievance is not resolved at one level, you may escalate to the next level as per the matrix above. Follow the steps below:

Contact Support

Reach out to our Customer Care team via email or phone with your complaint details.

Escalate Internally

If not resolved within 7 days, escalate to Head of Customer Care or Compliance Officer.

SEBI SCORES

If not resolved within 10 days, file a complaint on SEBI's SCORES portal.

ODR Portal

If still unsatisfied, access the Online Dispute Resolution Portal for arbitration.

🌐 External Grievance Portals

If your grievance is not resolved within the specified timeframe, you can escalate through the following external channels:

🏛️

SEBI SCORES Portal

SEBI Complaints Redress System for filing complaints against market intermediaries.

scores.sebi.gov.in →

⚖️

ODR Portal

Online Dispute Resolution Portal for conciliation and online arbitration.

smartodr.in →

📌 Important Note

Please quote your Service Ticket/Complaint Reference Number while raising your complaint at SEBI SCORES portal. For more details, refer to: BSE Circular

📝 How to File a Complaint

To ensure quick resolution of your grievance, please include the following details in your complaint:

► Your full name and contact details (phone number, email)

► Client ID / Registration details (if applicable)

► Date of the issue and detailed description of the complaint

► Supporting documents (screenshots, transaction details, etc.)

► Expected resolution

📧 Direct Contact

Email: contact@rashmithshetty.in | Phone: 9483090144
Working Hours: Monday to Friday, 10:00 AM to 5:00 PM

🏢 Nearest SEBI Office

Securities & Exchange Board of India

SEBI Bhavan BKC
Plot No.C4-A, 'G' Block
Bandra-Kurla Complex, Bandra (East),
Mumbai - 400051, Maharashtra

Website: www.sebi.gov.in

Disclaimer: Registration granted by SEBI, enlistment as RA with Exchange and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors. Investment in securities market are subject to market risks. Read all the related documents carefully before investing. The securities quoted (if any) are for illustration only and are not recommendatory.